FAQs
Common Questions:
Have no fear! You have the option to purchase a tree stand once you select your tree on the “Don’t forget these!” section. If you do not have a Tree stand at the time of your delivery, you can purchase one if your driver has one available.
Cancellations & Returns
You have up to 48 hours before your delivery to cancel without penalty. If you choose to cancel within the 48-hour window, you will forfeit 50% of your total. Due to the seasonal nature of Christmas tree delivery, we must enforce cancellation policies to avoid losses on pre-ordered items.
You have up to 24 hours to cancel without pentalty. If you choose to cancel within the 24-hour window, you will forfeit 50% of your total.
Unfortunately, we cannot guarantee the lifespan of Christmas trees. Most Christmas trees will last the entire holiday season, but some will deteriorate sooner than others.